Managed IT Service Provider
We get it. Running a business, with a small team especially, is hard work, to say the least. Not only do you have to focus on your revenue-driving capabilities, but you also have to consider everything in the backend, from operations to HR and IT.
As a Managed IT Service Provider, what does Creospark do for you?
What if we told you that we can handle your IT needs for you? From support desk to IT infrastructure and licensing strategy, you can finally sigh a breath of relief. No longer do you need to fund an in-house IT team or learn complex tech jargon. As a managed IT service provider, our experts will make sure everything is running smoothly so your team can focus on what you do best.
We can remotely support your IT needs no matter where you are in the US or Canada, however, if you are located within the GTA, we can also support you on-site.
Benefits of using a Managed IT Service Provider
Cost savings
Reduce operational costs by accessing the expertise of skilled professionals without having to hire your own internal IT team.
Enhanced security
Protection from threats with up-to-date, robust cybersecurity measures and reliable data backup solutions.
Focus on core activities
Outsource your IT so you can concentrate on your core competencies.
0%
Of cyber breaches target businesses with fewer than 1,000 employees. With us, you have a chance.
Cybersecurity
Ensuring you and your customers are protected
Hackers are relentless, but so are we. By choosing Creospark as your Managed IT Service Provider, you can get 24/7 security monitoring and alerting. You’ll be protected against ransomware, phishing, account break-ins, data exfiltration, and other attacks. As a small-medium business, you have the right to safeguard your IT systems from cybercrime.
Why choose Creospark?
Creospark doesn’t just provide managed IT services. We’re an accredited Microsoft Solutions Partner with years of experience helping top companies adopt Microsoft technology. That means by choosing us as your managed IT partner, you get access to the collective knowledge from our services team. We understand the full picture and will bring our expertise to identify cost-effective solutions to our customers. You can rest assured that your IT needs are being taken care of by expert staff who know what they’re doing.
Plans
Contact our sales team to learn more about our pricing
Basic
Core
Premium
Standard
$100 CAD
per month/per user
Basic IT services with device & license management, support desk, and security.
Remote Support
Dedicated Support Desk Service
Self-Service Portal
Device and License Management
Security Management
Microsoft 365 Business Premium License
Expert support and trusted decisions by our experienced team, not just AI.
Core
$150 CAD
per month/per user
Comprehensive IT services for organizations with more complex IT infrastructures.
- Everything Included in Basic
- On-site Support Option
- Enhanced SLA Response Times
- Enhanced Security Management
- Device encryption against unauthorized access
- End user video security training
- Proactive Threat Detection & Response
- 60 minute response time on security alerts
- Monthly security detection report with analysis details
Premium
$150 CAD
per month/per user
Advanced IT services backed by industry-expert guidance. Designed for organizations with critical workloads.
- Everything Included in Core
- Top Priority SLA Response Times
- Advanced security management (see below for details)
Don’t see a package that meets your needs? Customize your own!
Add-Ons
To enhance your IT support, we can take care of your servers, networks, Microsoft Teams phone systems and workstations. Ask us more about these services.
- Windows Server
- Network
- Team Phone System
- Mac & Windows Workstations
Compare Plans
Basic
Core
Premium
Device and License management
- Endpoint Monitoring
- Endpoint Maintenance
- Endpoint Patching
- Microsoft 365 License Procurement & Management (Microsoft 365 Business Premium license included)
- Cloud Backup
- Application Deployment
Support Services
* Support desk Level 1= Front line support desk; Level 2= Senior agent; Level 3 = Technical Lead
- Remote Support (Office onsite support provided with upgrade)
- Support desk levels 1 and 2 *
- Support desk levels 1, 2, 3*
- Support desk levels 1, 2, 3*
- User On-boarding/Off-Boarding
- Event Log Monitoring
- Customer Portal
- Remote Access Software
- Support Request Tickets
- 10 tickets/user/month
- *Up to 20 tickets/user/month
- *Up to 30 tickets/user/month
- Self-Service Ticket Portal
Service Level Agreement (SLA) Response Times
*Response times are weekdays 9AM-5:30PM EST*Onsite times are applicable only for predetermined offices that are located 50KM within Downtown Toronto
Priority 1: Service Not Available
Remote within 4 hours
Remote within 2 hours. Office onsite within 6 hours*
Remote within 1 hours. Office onsite within 3 hours*
Priority 2: Significant Degradation of Service
Remote within 6 hours
Remote within 4 hours. Office onsite within 8 hours*
Remote within 2 hours. Office onsite within 4 hours*
Priority 3: Limited Degradation of Service
Remote within 12 hours
Remote within 8 hours. Office onsite within 24 hours*
Remote within 4 hours. Office onsite within 12 hours*
Security Management
- Cyber Security Insurance Review
- Endpoint Protection / Antivirus
- Security Threat Detection and Remediation
- Block harmful email attachments
- Detection of attachments containing URL’s
- Prevent users from making calendar public
- Help improve password hygiene
- Block mass exfiltration of company email
- Protection against phishing scam
- MFA Management
- Microsoft 365 Configuration
- Proactive Security Threat Detection
- Security Awareness Training
- Anti-Phishing Simulations
- Security analysts will review every alert in 60 minutes or less
- Alerts researched and classified as either false positive, benign or requiring further action
- Alerts that require action are escalated
- Advanced Email Security
- Monthly security summary report of activities & actions
- Advanced Email Security
- 24/7 Automated Monitoring and Alerting
- Device Encryption Solution
- Password Management Solution
- Vulnerability Scanning Solution
Frequently Asked Questions
What makes Creospark different from other Managed IT Service Providers?
Why choose Creospark?
Behind your support desk is local talent who can address your concerns with minimal downtime. You’ll speak to a real person who will answer your requests through calls or tickets. We monitor your systems using technology but with decisions and actions taken by humans.
What do the different support desk levels mean?
The levels represent the amount of expertise your assigned support desk personnel has. With each increase in level, you get a more senior personnel assigned to your case. If the scope of the issue is beyond Level 1, it will be escalated to Level 2, and then to Level 3 if you have the Hybrid Core or Premium package. If you are subscribed to the Remote Basic but have a Level 3 expertise required issue, we will not be able to address those concerns.
• Level 1 = Front line support desk
• Level 2 = Senior agent
• Level 3 = Technical lead
Discover how outsourced IT from a Microsoft Solutions Partner can elevate your business. Contact us today.